FAQ

What is included in a "Setup" of a new instrument?

It's our goal to provide the best quality instrument at an affordable price. Each instrument goes through a detailed inspection so that you can enjoy your new instrument from day one. Each instrument is inspected for quality first of all. The nut is checked using a gauge to assure the strings are the proper distance from the first fret. If not, the nut is cut or filled and then recut. The bridge height is set to assure the action of the instrument is correct. Bracing is inspected to assure everything is just right. The instrument is tunes and played to assure tonal quality. Finally, the instrument is cleaned and ready to ship. 

How is my instrument shipped?

Most instruments are shipped via USPS. After the setup is complete, the instrument is packed in an instrument box. that instrument bow is placed in a shipping box along with some packing material to protect it on it's journey to you. You will receive a USPS tracking number once the instrument ships. If your instrument was damaged during shipping, please contact us as soon as possible so we can get you a new instrument. 

What is your refund policy?

Sales are final. If you have a problem with your instrument we would love to hear from you and remedy the issue. We are here to help and your satisfaction is our goal.